Return policy
At Revela Gifts, customer satisfaction is our priority. We take great care in curating and delivering premium gifting solutions. Please read our Return & Refund Policy carefully before placing an order.
1. Returns
We accept returns only for products that are damaged, defective, or incorrectly delivered. To be eligible for a return, you must notify us within 48 hours of receiving your order and provide clear photographs of the product and packaging.
2. Customized & Personalized Products
As most of our products are customized or personalized, these items are not eligible for return, exchange, or refund unless they are received damaged, defective, or significantly different from the approved design or order specifications.
3. Non-Returnable Items
The following items cannot be returned:
- Customized or personalized gifts.
- Products that have been used or damaged after delivery.
- Items returned without original packaging.
- Gift cards or promotional items.
4. Refund Eligibility
If your return request is approved after inspection, your refund will be processed to the original payment method. Refunds are applicable only for eligible orders that meet the conditions outlined in this policy.
5. Replacement Policy
In cases where products arrive damaged or defective, we may offer a replacement instead of a refund, depending on product availability and the nature of the issue.
6. Refund Processing Time
Approved refunds are generally processed within 7–10 business days. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
7. Order Cancellation
Orders may be cancelled before production or dispatch. Once a customized order has entered the production stage or has been shipped, it cannot be cancelled.
8. Shipping Charges
Shipping charges are non-refundable unless the return is due to our error, such as receiving an incorrect or damaged product.
9. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and supporting photographs. We will review your request and provide an appropriate resolution as quickly as possible.
10. Contact Us
If you have any questions regarding our Return & Refund Policy or need assistance with a return request, please contact our customer support team through our Contact Us page or email us at sales@revelagifts.com.